Account management and security

How do I change my login password?

Published on Aug 22, 2023Updated on Nov 14, 202415,175

How do I reset Two-factor authentication (2FA)?

Published on Sep 15, 2023Updated on Nov 14, 20243,540

How do I freeze my account? (web)

Published on Aug 22, 2023Updated on Oct 19, 2024338

How do I create passkeys? (web)

Published on Aug 16, 2023Updated on Oct 21, 20241,021

How do I download my account statements?

Published on Nov 6, 2024Updated on Nov 8, 20241

Why is my account frozen?

Published on Aug 22, 2023Updated on Nov 11, 202413,652

How do I link an authenticator app?

Published on Aug 29, 2023Updated on Nov 14, 202411,456

How do I create passkeys? (app)

Published on Aug 16, 2023Updated on Oct 25, 20243,435

My authenticator app isn't working, what should I do?

Published on Aug 11, 2023Updated on Oct 20, 2024563

My mobile phone isn't working, what should I do?

Published on Aug 22, 2023Updated on Oct 20, 2024350

How do I register an account on OKX?

Published on May 23, 2024Updated on Nov 13, 20249,629

How do I close my account? (app)

Published on Aug 22, 2023Updated on Oct 27, 2024697

How do I change my authenticator app?

Published on Sep 11, 2023Updated on Nov 12, 20242,737

How do I change my phone number?

Published on Sep 7, 2023Updated on Nov 14, 20249,833

How do I change my email?

Published on Sep 6, 2023Updated on Nov 11, 20242,669

FAQ