Why is my withdrawal taking longer than usual?

Published on Feb 29, 2024Updated on Sep 2, 20242 min read42

Due to local laws and regulations in your country or region, a certain ratio of user assets must be stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive withdrawals.

Learn more about hot and cold wallets.

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